Terms & Conditions

1. Service Agreement

By booking a service through Pro Appliance, you agree to pay a non-refundable callout fee of R350. This fee covers the technician's travel and diagnostic time. If you proceed with the repair, this amount will be deducted from your final bill.

2. Liability Limitation

Important: Pro Appliance and its assigned technicians are not liable for any non-gadget/appliance incidents occurring at the client’s premises.

This includes, but is not limited to, damage to flooring, walls, plumbing fixtures, or other household items not directly part of the appliance being serviced. It is the client's responsibility to ensure a safe and clear workspace for the technician.

3. Refund Policy

We value transparency. Refunds are strictly limited to the following scenarios:

• Unrepairable Machines: If our technician officially deems a machine "unrepairable" after the diagnostic, we offer a full refund of the amount paid for the repair (excluding the initial callout fee).
• Technician Delay: If a technician fails to attend to a client query or scheduled follow-up within 48 hours of the agreed time, the client is eligible to request a refund.

4. Technician Appointments & Escrow

To ensure the highest quality of work, Pro Appliance operates on a 30-day escrow system:

• Technicians are only paid their service fees 30 days after the job is marked as complete.
• Pro Appliance reserves the right to appoint a new/different technician to fix any outstanding problems if the original technician is unable to resolve the issue to our standards.

5. 6-Month Guarantee

All successful repairs come with a general 6-month workmanship guarantee. This guarantee covers the specific repair performed. It does not cover new faults that develop post-repair or damage caused by power surges/user negligence.

6. Payment Methods

All payments must be made directly to the Pro Appliance platform. Technicians are not authorized to accept private cash payments for the balance of the repair. Payments made outside our platform are not covered by our 30-day escrow or 6-month guarantee.